Shipment
Reliable partners support us in the proper and quick delivery of your ordered goods.
| Shipment | within Germany | in EU member states | Switzerland |
|---|---|---|---|
| Parcel shipping (UPS/DHL) from an order value of 100 € | 5,90 € 0,- € | 12,95 € | 12,95 € |
| Tailgate bike rack Item no.: A447 890 17 00 | 60,- € | 170,- € | 200,- € |
| Westfalia Folding arm awning | 60,- € | 200,- € | 300,- € |
Deliveries to Switzerland:
Additional duties, taxes and fees may apply. The shipping company may charge the recipient a presentation commission for duties, taxes and other public charges issued.
Delivery areas
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (not overseas territories), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal (not Azores, Madeira), Romania, Slovakia, Slovenia, Spain (not Canary Islands), Sweden, Switzerland.
Click & Collect
You are also welcome to collect your ordered goods yourself during our opening hours. To do so, select the "Click and Collect" shipping method. We will inform you by e-mail about the availability of the goods and the pick-up location.
Possible pick-up addresses:
Daimler Truck AG | Commercial Vehicle Center Mercedes-Benz Neu-Ulm | Mercedes-Benz-Platz 1 | 89231 Neu-Ulm
Daimler Truck AG | Commercial Vehicle Center Mercedes-Benz Augsburg | Nürnberger Str. 2 | 86156 Augsburg
Shipping time
The shipping time varies depending on the destination:
- within Germany: 1-3 working days after receipt of order
- to EU member states an Switzerland: 2-5 working days after receipt of order
Returns
Parcel shipments:
You can return the ordered items to us within 14 days. To do this, please register the return via our returns portal. You can find more information in the Returns section.
Forwarding shipments
For goods returned by forwarding agent, we charge freight costs as follows:
- within Germany: 50 €
- EU member states: 150 €
- Switzerland: 200 €