HELP / FAQ
Can I also order by telephone?
No. Ordering is only possible via the Daimler Truck Shop. Of course, if you have any questions, you can contact us at any time using the contact form
Can I return one or more items?
Yes, you can return items that you have purchased in the online shop to us free of charge within 14 days of taking possession of them. For more information on returns, please refer to the Returns section. For morge information on cancellation, please refer to the cancellation policy.
How long do I have a warranty on the purchased items?
The waranty is 24 months from receipt of the respective item?
What should I do if the delivery is wrong or defective?
If the wrong item was delivered, you can request your return in our returns portal. From there select "Wrong item delivered". In the next step you can choose whether you want an exchange or a credit note.
If the delivered package shows obvious damage, pleasse refuse acceptrance by the shipping service provider. If you only notice later that an item is defective, please contact us immediately.
Which shipping service provider does Daimler Truck AG use?
We ship our items with UPS or DHL.
Can I track my shipment?
Yes, once your order is ready to shiop, you will receive an email from the shipping company with the tracking number.
Which payment options can I choose?
You can choose between the following payment methods:
Klarna:
- Purchase on invoice
- Financing
- Hire purchase
- MasterCard
- Visa